In any business, no matter the domain, there will always be some element of service. When you picture any kind of customer service representative, what comes to mind is an overly-cheery person chirping away on the phone to a disgruntled customer. It may seem hyperbolic, but having worked in several customer service industries, I can attest to its tricky balance of authenticity and acting. But the skills that you can come away with through a service job can be invaluable when applied to everyday life. Here are some of the things I learned on the job.
1. Become a character
Customer service reps can seem utopic. But the people that work in customer service are not so different from everyday people. They don't have superhuman levels of patience; they don't have an extraordinarily high pain tolerance. Mostly, they're able to reason with unreasonable people because they make a transformation. "Becoming a character" may be over-exaggerating the point, but working in service requires you to put on more than just a happy face. It's a performance, just like being on stage. You can think of it like a switch that you turn on, to turn into your cheery self, able to combat even the most banal of administrative woes.
It gives you the opportunity to momentarily forget your personal issues and take on a positive persona. This can be helpful in real life in almost every situation, from a first date to a corporate presentation. Adopting a positive attitude is not being "fake," but projecting your best self onto your audience. We all want to come out on stage looking great, right? Plus, having a positive attitude can also reduce stress!
2. Always have an answer
Customer service people never have all the answers. But it's their job to be hubs of information and assurance. That means, even if you don't know the answer to a question, you have to assure the customer that you will find out, or direct them to the person that will know the answer. But whatever you do: don't lie. A lot of times, people think it seems weak to tell someone that you don't know the answer. But it's a lot worse of an idea to make something up and have to deal with the fallout after. At the end of the day, most reasonable customers appreciate and respect your efforts, even if their problems aren't solved immediately.
In life, always having an answer makes you appear even more confident. But when it comes to big decisions, don't feel that you have to provide an answer right away. Consult with your best sources of advice and then come back with a day that you will have your answer. Remember, the longer you take to respond, the more effort it seems that you are putting into your response.
3. Don't argue
Now the lawyers in the room might disagree with me, but the negative energy that's created during an argument is not healthy for either party, especially in a professional environment. If you're dealing with an unruly customer, you need to know how to de-escalate rather than fuel their fire. People love to complain, and the next step after complaining is ranting. And then, hopefully not, throwing stuff. Your job is to speak in a calm and respectful demeanor and not blame the customer.
Arguments happen in life all the time; they're a part of humanity. But greatly reducing arguments will also reduce your cortisol levels. No screaming, just speaking.
4. Burn your ego
In the service industry, it quickly becomes clear that you are an ambassador of a brand, a representative of a company. That means, you have to sacrifice a bit of your personal identity. It's not a bad thing! It just means that your job is not to be the winner in a situation or prove that you're right. Your behaviors should directly align with the better good of the company which you represent. So you must act for the whole, even if that means letting go of your ego just a little.
In life, we are faced with certain choices that require us to consider the bigger picture over ourselves. Just suck it up and write about it in your memoir.
5. It's not personal
Whenever you have a conflict at work, it's easy to blame yourself. But most of the time, customer complaints have everything to do with things out of your control. You're just the messenger, remember, not the king. When a customer is going off on you, they're not accusing you of having bad character or being a bad person. They're just frustrated with a usually minor banality and have no personal agenda against you.
Similarly, many things in life will be your fault, but you can't take them personally. If so, you'll start to ruminate and bog yourself down, sabotaging your chances of success. The best advice is to leave it in the past, and move on.
Customer service is not an easy profession, but teaches a variety of useful skills when dealing with problems in the real world. So put on a smile and prepare yourself to be patient. Your kindness will be rewarded.
The National Financial Educators Council (NFEC) surveyed young adults in 2017 and asked them what high school level course would benefit their lives the most.
The majority responded that money management was the course that would be most beneficial.
With personal debt is at its highest record and COVID-19 threatening to have the hardest economic effects on youth, understanding money and finances is an important life lesson that should be taught to children at a young age.
The following is a list of the best financial literacy lessons and tips to teach children throughout different life stages.
I thought I had a pretty good handle on my finances out of school. I worked several jobs while attending university and had little to no problem managing my income. However, once I graduated, I realized how much more complicated personal accounting could really be.
There were so many variables I needed to keep track of. Biweekly bills, monthly charges, and general necessities amounted to a heap of confusing numbers that were often impossible to decipher. The funniest part was that I was actually trying to do this by hand (I don't know what I was trying to prove to myself, either).
After messing up for the 17th time, I decided to give Microsoft Excel a shot. I used Excel a bit in school and I knew all the big-wig finance people used it, so what could I possibly have to lose? The answer is about six hours of my precious time. Excel isn't much of an improvement over handwriting and it's still dependent on the user to manually input all of the information. It's like doing everything by hand with the slightest help, meaning that it still required a tremendous amount of time and concentration. Well that was all for nothing, I guess.
It's sort of funny. I was certain that I could manage my personal finances with ease, when it's practically a full-time job. I was already stressed out enough with my first job and I knew I didn't have enough time to give my finances the attention it deserved.
That's why I decided to try out a budgeting app. My best friend told me that he uses an app called Truebill to manage his finances. "What does it even mean to manage your finances?" I asked him. He told me that Truebill was the personal financial assistant I wished I could have. It could aggregate all of my account information into one place and give me specific insights and actions.
I loved the idea of having full control over my finances, especially during a time of financial uncertainty, and I realized that Truebill would be the easiest way to accomplish this. The user interface is incredibly simple and intuitive, so it doesn't even feel like a finance app! Truebill offers a multitude of features, with their most popular being the ability to cancel subscriptions with the press of a button.
Okay, I had no idea how many subscriptions I was still subscribed to. In fact, I wasn't even using a quarter of the subscription services I was signed up for. Subscription boxes, streaming services, my old gym, and even an old subscription to my favorite magazine--it was all there and I was livid. How could I let myself waste all of this money and how did I never catch this? Thank goodness for Truebill.
Truebill also offers bill negotiations. There is a 40% fee based on how much you save and Truebill even claims that there is an 85% chance that they'll be able to lower your bill once a negotiation is requested. Why wouldn't I take them up on this? There was zero risk and I would only have to pay once my bill was lowered (which means that I would be saving money regardless).
More standard features of Truebill include the ability to generate a credit report on-demand and even request a pay advance. I only used the pay advance feature once when I wanted to buy a gift for my mom, but didn't have enough cash in hand and Truebill automatically reimbursed itself when I got my next paycheck.
The credit report is another fantastic feature and practically taught me what good credit meant. Truebill's credit report basically shows you which financial decisions have the most significant impact on your credit score and ways that you can improve your credit month-over-month. I've never had such control over my credit and it feels good.
I'll be the first to admit that I was extremely naive coming out of school. I figured that as long as I was attentive, I could manage my finances with ease. We manage money to some extent throughout our entire lives, but once you're thrown out on your own, it's a completely different story. With Truebill, I've finally been able to take control over my finances and stay on top of all of my responsibilities.
My buddies and I always try to make it out to a game, but we never really care which one we end up at. Obviously we have our favorite sports and teams, but it was rarely about what game we went to or who we saw playing. It was about watching the game live.
In the early months of lockdown, all we had was Korean baseball, and trust me, we loved it. The only issue was, none of us had any idea what the commentators were saying. Even then, a few of my friends weren't huge fans of baseball. They were into sports like football and basketball, ones that moved at a quicker pace with less down-time in between plays.
We decided to see if there were any other events going down and came across horse racing. Yes, horse racing. It was perfect--short, fast-paced, and most importantly, an opportunity for betting.
I had never really considered watching a horse race any time other than the Belmont Stakes, but the prospects of the sport seemed exhilarating. Even better, with horse racing we knew we could still recreate the atmosphere of a race track. Salty snacks? Check. Stale beer? Check. A simple and easy way to bet? Check.
One quick Google search later, we came across TVG, powered by FanDuel. It's an online betting platform that takes you right to the heart of the action. We were a little apprehensive about using a mobile app to place our bets, but TVG's ability to bet on live horse races from all over the world was too good to pass up.
Here are 5 reasons why we are obsessed with horse racing thanks to TVG:
1. Betting has never been easier
Use your phone or computer to watch and bet on live horse races in real-time. TVG offers a bunch of features to make betting even simpler--live odds and handicapping tips leverage recent learnings to help you make your best bet. Not to mention, TVG's exclusive race content and wagering guide offers an under-the-hood look into the strategy behind horse race betting.
2. The biggest selection of horse races out there
If you're looking to drop a little dough on a horse race, chances are your best option is your local race track. But watching the same few horses races over and over again isn't the most exciting thing. With TVG you have access to over 150 tracks worldwide with races happening consistently throughout the day.
3. Get a generous sign-up offer when you place your first bet
Once you register your account, you will be eligible for a $200 risk-free bet. All you have to do is place your first bet and you're covered. If you happen to lose, TVG will insure you for up to $200 as a sort of wagering credit. I may have been a little trigger happy when placing my first bet, so having this insurance was a great perk. There are also a bunch of promotional offers available year-round.
4. Making deposits and cashing out at the touch of button
With a ton of payment options such as PayPal, BetCash, debit/credit, wire transfers, and other third-party services, making a deposit is a breeze. But what about the payout? Depending on your deposit method, your withdrawal will be available in a few days. No more waiting in-line to collect your winnings!
5. Watching live races with your friends while betting is exhilarating
Even when we were watching Korean baseball, Zoom calls with my friends were a little dull.
With TVG, we haven't had this sort of fun in months! Every weekend we'll turn on a race and throw our bets in. After a few races, and quite a few drinks, we'll tally up our winnings to see who won the most! Sometimes it's not even about making money, but just having a good time.
TVG is the perfect way to add a little excitement to an otherwise mundane afternoon. It introduced me to the world of horse racing, a sport I never would have considered otherwise.
The races just keep ramping up and thanks to TVG, I can always get in on the fun.