In any business, no matter the domain, there will always be some element of service. When you picture any kind of customer service representative, what comes to mind is an overly-cheery person chirping away on the phone to a disgruntled customer. It may seem hyperbolic, but having worked in several customer service industries, I can attest to its tricky balance of authenticity and acting. But the skills that you can come away with through a service job can be invaluable when applied to everyday life. Here are some of the things I learned on the job.
1. Become a character
Customer service reps can seem utopic. But the people that work in customer service are not so different from everyday people. They don't have superhuman levels of patience; they don't have an extraordinarily high pain tolerance. Mostly, they're able to reason with unreasonable people because they make a transformation. "Becoming a character" may be over-exaggerating the point, but working in service requires you to put on more than just a happy face. It's a performance, just like being on stage. You can think of it like a switch that you turn on, to turn into your cheery self, able to combat even the most banal of administrative woes.
It gives you the opportunity to momentarily forget your personal issues and take on a positive persona. This can be helpful in real life in almost every situation, from a first date to a corporate presentation. Adopting a positive attitude is not being "fake," but projecting your best self onto your audience. We all want to come out on stage looking great, right? Plus, having a positive attitude can also reduce stress!
2. Always have an answer
Customer service people never have all the answers. But it's their job to be hubs of information and assurance. That means, even if you don't know the answer to a question, you have to assure the customer that you will find out, or direct them to the person that will know the answer. But whatever you do: don't lie. A lot of times, people think it seems weak to tell someone that you don't know the answer. But it's a lot worse of an idea to make something up and have to deal with the fallout after. At the end of the day, most reasonable customers appreciate and respect your efforts, even if their problems aren't solved immediately.
In life, always having an answer makes you appear even more confident. But when it comes to big decisions, don't feel that you have to provide an answer right away. Consult with your best sources of advice and then come back with a day that you will have your answer. Remember, the longer you take to respond, the more effort it seems that you are putting into your response.
3. Don't argue
Now the lawyers in the room might disagree with me, but the negative energy that's created during an argument is not healthy for either party, especially in a professional environment. If you're dealing with an unruly customer, you need to know how to de-escalate rather than fuel their fire. People love to complain, and the next step after complaining is ranting. And then, hopefully not, throwing stuff. Your job is to speak in a calm and respectful demeanor and not blame the customer.
Arguments happen in life all the time; they're a part of humanity. But greatly reducing arguments will also reduce your cortisol levels. No screaming, just speaking.
4. Burn your ego
In the service industry, it quickly becomes clear that you are an ambassador of a brand, a representative of a company. That means, you have to sacrifice a bit of your personal identity. It's not a bad thing! It just means that your job is not to be the winner in a situation or prove that you're right. Your behaviors should directly align with the better good of the company which you represent. So you must act for the whole, even if that means letting go of your ego just a little.
In life, we are faced with certain choices that require us to consider the bigger picture over ourselves. Just suck it up and write about it in your memoir.
5. It's not personal
Whenever you have a conflict at work, it's easy to blame yourself. But most of the time, customer complaints have everything to do with things out of your control. You're just the messenger, remember, not the king. When a customer is going off on you, they're not accusing you of having bad character or being a bad person. They're just frustrated with a usually minor banality and have no personal agenda against you.
Similarly, many things in life will be your fault, but you can't take them personally. If so, you'll start to ruminate and bog yourself down, sabotaging your chances of success. The best advice is to leave it in the past, and move on.
Customer service is not an easy profession, but teaches a variety of useful skills when dealing with problems in the real world. So put on a smile and prepare yourself to be patient. Your kindness will be rewarded.
Airbnb offers an affordable option for people looking to be more comfortable as they travel.
However, there are downsides to staying in a host's home rather than a hotel. Whereas hotels are designed for constant streams of visitors and often have furniture built to last, at an Airbnb, you may be staying on old or cheap furniture that a host is using in order to maximize their profits.
And while most reputable hotels will have regular room inspections from staff to check for any wear and tear, Airbnb damage disputes are oftentimes he said, she said situations. If you are in an Airbnb and something breaks, there are a few steps you should take in order to ensure that you are not on the hook for damages out of your control.
If you're keeping tabs on the art and tech worlds, you've probably been hearing whispers about "NFTs" for the past month. Just over the past week they've entered the mainstream lexicon.
Twitter founder Jack Dorsey made the news for selling his first ever tweet. The app has been teasing paid subscription models and newsletter-like features, but tweets for sale is "the next frontier."
just setting up my twttr— jack (@jack)1142974214.0
The 2006 tweet went up for auction as an NFT, and the current bid is $2.5 Million. But what does it mean to own that? Why would anyone want to? And what even is an NFT?
Long gone are the days when the majority of Americans dreamed about owning a home with a white picket fence.
The traditional American Dream may be on its deathbed, but that doesn't mean a core component of the vision can't survive. It simply takes a diverse perspective. People can still believe they can attain their own vision of success in society with hard work, knowledge, and risk-taking. Investing in today's American Dream may literally mean investing money in our modern economy, starting with our infrastructure.
Real estate investing in particular is a lucrative method that can boost income and secure a better financial future for many. There's always risk involved, but the payoffs can far outweigh the uncertainty. Selecting solid financial investments is about confidence and competence. If you're looking for some advice on this kind of investment, here are a few savvy tips for new real estate investors.
Stick To a Specific Strategy or Niche
Real estate is a challenging sphere of the business world, one that requires several key skills: groundwork knowledge, networking, perseverance, and organization. True knowledge of the real estate market will come with time and experience, but it's a smart idea to select one area of the market and stick to it. This is the best way to attain in-depth familiarity with your specific niche.
First, choose a geographical area close by and then a niche strategy within it, such as house flips, rental rehabs, or residential or commercial properties. By doing so, you can become aware of current inner working conditions in the market and you'll have a better idea of how these trends may change in the future.
Be Vigilant About Viable Financing Options
While it takes money to make money, you don't have to use all your own money. A common misconception about real estate investing is that you must be wealthy to start off. This isn't straight fact, however. A majority of people can test the waters of real estate investing without a lot of initial cash in their pocket.
Aside from traditional financing options from banks and institutions, private lending options can be worthy solutions. Hard money lenders are popular, reasonable choices, and they tend to have fewer qualification requirements upfront. However, be sure to strategically choose a hard money lender to find the best possible fit.
Master the Art of Finding Good Deals
There may be hundreds of thousands of available properties for sale on the current market, but the bulk of them will never amount to the final money-making result you desire. Another great tip for new real estate investors is to use good math to estimate profit. Taking risks is part of the process, but you have the ability to analyze properties and use networking sources to find the greatest deal. You can't win every deal, but you can steadily work towards a thriving financial future.