10 Ways to Build a Positive Reputation For Your Small Business
If you're just starting a new small business, you have your work cut out for you. It's important to establish a strong web and social media presence to make sure that your brand and philosophy are reaching your target audience. But what's the most efficient way to build your small business reputation when you don't have any customers yet? Here's how.
1. Get organized.
You're going to be having a lot of meetings, phone calls, and lunches with potential clients and supporters, so be sure to give off an air of control. Even if you feel overwhelmed, you must not look it. Establish a filing system for business cards, contacts, and bills. Make sure your calendar is updated and easy to read.
2. Facetime is key.
There's a great benefit to online networking platforms such as LinkedIn, but you do not want to rely on the web entirely for building your reputation. Join physical networking groups that meet on a regular basis and target an audience similar to the one you're targeting. Search for opportunities to give presentations and talks at events. Get your message out there. Word of mouth is not just a thing of the past -- it actually works.
3. Get published online.
If you're able to publish a short, direct article on an online publication, you can link it right to your website and generate traffic. Posting boosts SEO! Just make sure your content is not spammy. Keep to factual information and make it relevant to your audience.
4. Get your social media game on.
Social media is the future of information dissemination. But make sure that you engage your community in a conversation -- don't just share links. Have a voice, a point of view, and a philosophy that defines your brand.
5. Be prepared and follow up.
In your meetings, be professional. Always have something to take notes on (don't take notes on your phone!). Always give your business card and follow up within two to three business days. Let whoever you're talking to know that you care.
6. Give a little.
When you're first starting out, you'll have to give in order to receive. Volunteer your products or services to nonprofit organizations. Get your name out there. Show people what you can do. Even if you feel like you'll be working for free, it'll pay off in the end. The community will see how hard you can work for little profit, and be more willing to trust and support your business.
7. Be legit.
Just like an antique needs authenticity papers, so does your business. If your business would be more credible with certifications, make sure you get them and display them throughout your place of business, on your website, and on your business card. People trust third-party evaluations. Here's how you can make it official.
8. Have a classy website.
Invest in appearance. Internet savvy is sexy. If you're not confident about your web skills, it's worth it to check out some online resources (we're assuming you know how to use a search engine). You can either learn some simple design techniques yourself or have a friend help you out. Try out Squarespace or Wix. Along with your site, make sure you dress well to reflect your professionalism.
9. Go above and beyond.
In your first months of operation, you're out to impress, so do nice things. This means, throw in a free estimate, bring along a free gift, or give some great (free) advice. People will appreciate you taking the time to give them personalized attention. Customer experience is the most important part of a successful business. This also means, after a meeting, send a handwritten thank you card, for example. Remember small details. Don't be afraid of being old fashioned.
10. Do what you say you're going to do.
If you can't deliver on your promises, no one is going to trust you. So if that means setting smaller goals, set smaller goals at first. Then, once you get your flow, you can scale up to reach your original goals. It's always better to impress someone who doesn't expect a lot than to disappoint someone who expects the world!
With a little patience, a lot of following up, and a sweet website, you'll have all you need to develop a great reputation for your small business, even before you get any customers. Keep these tips in mind and let your business grow.
- 10 Tips for Building a Great Reputation from Scratch | OPEN Forum ›
- 10 Simple Ways To Improve Your Reputation - Forbes ›
- Why your reputation is key to your brand | Guardian Small Business ... ›
- Reputation Building: Small Business Strategies for Successful ... ›
- 8 Ways to Build your Baseline Business Reputation ›
Every time payday rolls around, I’m on top of the world. Jeff Bezos-level rich - even though I’m anything but. And then somehow the very next day, rent is due.
The cycle continues. The next payday, bills for my apartment. I find myself without a surplus of savings since I just moved and newly-furnished my apartment completely.
Even more terrifying is the looming presence of the holiday season. Halloween’s officially over and before we know it, hello Thanksgiving…and then there’s Hanukkah, Christmas, New Year’s. It’s insane.
I’ve been feeling very British lately. Not in a Union-Jack-obsessed, “Keep Calm and Carry-On” way. I went through that phase in 2012 with everyone else… no thank you. And it’s not even a surge of patriotism catalyzed by the Queen dying — I’m firmly team Diana and team Meghan.
Now that fall is officially here, the holidays will sweep in and I’ll have to contend with the fact that I won’t be spending them with my family in the UK. I went home to London earlier this year, so there’s not much left in my travel budget for another trip across the pond. A few domestic jaunts might be in my future, but the closest I’ll get to England this winter is watching Love Island and Love, Actually.
So in that spirit, I’ve been filling my days with content from my favorite Brits. I’m listening to all the old British rock bands I grew up listening to, patiently awaiting the new Arctic Monkeys album, and rewatching anything with Michaela Coel in it. I even shipped myself an order of British Baked Beans, so you know it’s dire.
I’ve also been watching British YouTubers like Grace Beverley — my favorite. Generally, I only go on YouTube to watch Vogue Beauty Secrets and AD Open Door videos. But I’m so glad I stumbled on Grace. Her content is a mix of London lifestyle (what lured me in), relatable entrepreneurship, and mindful productivity. I’m not a hustle-and-grind-girlboss, but as a creative person in a 9-to-5, I need all the help I can get to stay plugged in. So, the video “how to be really really really productive without getting overwhelmed” changed my approach to WFH.
Grace outlines her own productivity method: the to-do table. Instead of making a simple to-do list, she divides her tasks into a table that anyone can follow. As someone who’s survived with to-do lists for years, I recently implemented Grace’s method, and it’s revolutionized my workdays.
how to be really really really productive without getting overwhelmedwww.youtube.com
I follow her routine to a tee. Here’s how it works:
Essentially, she divides her daily responsibilities into four categories: quick ticks, tasks, projects, and non-negotiables.
- Quick Ticks: Actions that take less than 5-minutes
- Tasks: To-do’s that take up to 30-minutes. Probably don’t take too much brain energy.
- Projects: Long-term list items. These help guide your priorities, even if you’re not crossing them off in one day.
- Non-negotiables: Pick 3 things each day that you must get done. This is how you’ll truly measure success.
With everything written down and sorted, next address your schedule. Meetings, deadlines, and time blocks — whatever works best for you. Write it down. Then make a pact with yourself to stick to them.
This way of categorization provides a roadmap for prioritizing your day — making you far more productive. Have you ever spent the entire day on small tasks and then suddenly realized you hadn’t moved the needle on any task? Or do you spend way too much time on tasks that aren’t a priority? No more. With your non-negotiables laid out, you know what to laser-focus on and what to dedicate energy towards.
Also, it pays to know your working style. I’m not a morning person. Yet, I have to be up and at ‘em super early. So, first thing in the morning, I march through my Quick Ticks to warm me up. I set a time limit, so I can knock out some easy wins which is totally inspiring. Then I move on to bigger things without lingering on emails or admin. For others, it might be more helpful to tackle the big things with all that early-in-the-day brain power earlier.
Grace has great tips on avoiding overwhelm and burnout. My favorite is taking more intentional breaks rather than scrolling through social media. I call this scrolling “productive” because I’m “coming up with pitches.” Oh, the lies we tell ourselves. It’s more productive in the long run to giving my brain a break with non-screen related stimuli.
Grace’s solution? Set a timer to read a real, an actual book. I’ve never thought of this. It’s a genius way to check off some books on my TBR and kickstart my creativity. After reading a good book, I’m completely inspired to write. So having books near my desk helps me step away from the computer during my lunch break for an actual reset. (And yes, the current books I’m reading are by British authors: Assembly by Natasha Brown, and Love in Color: Mythical Tales from Around the World, Retold by Bolu Babalolu.)
In my pursuit of switching out my WFH set-up and getting my life together, I’ve engineered my workstation for success. With my new WFH essentials and Grace’s productivity technique, I’m revitalized for work — despite the fall blues and my melancholy about the pending holidays.
Here are the things getting me hyped for work and helping me crush my Grace Beverley-inspired to-do tables — no lists in sight:
Pack your bags — Southwest Airlines is having a major sale! Fares are as low as $59 one-way if you book by October 3rd.
This end-of-summer super sale is a game-changer for your travel plans through the end of the year. Summertime travel gets all the glory. But why not take advantage of your long weekends, holidays, and PTO this fall. You’ll be surprised at how much travel you can fit in. Keep the fall/winter season exciting with domestic trips that give you all the excitement without breaking the bank. All thanks to Southwest.
Here’s the breakdown:
Where can you go?
You’ll find discounted tickets to and from most airports. Sale fares apply to cross country travel, and even Hawaii, Mexico, and the Caribbean! Whether you’re visiting a new city or revisiting your last beach vacation, this sale has fares to make your travel dreams come true.
What do the fares cover?
Southwest Airlines has multiple fare tiers, each with various benefits. Wanna Get Away fares start at $59, while Wanna Get Away Plus fares start at $89. You can also find great deals on Anytime fares, which offer priority boarding and express lanes. Then there’s Business Select tickets for a luxe experience at an affordable price point.
Do you have to be a Southwest Rapid Rewards member?
You may think these sale fares are too good to be true. Is there a catch? Do you have to be a Southwest Rapid Rewards member to access them? You’re in luck — anyone can attain these fares for a limited time.
But, insider tip, you should consider signing up for Southwest Rapid Rewards. With a free sign up, you earn points and miles with each trip you take. And with this sale, each dollar you spend on these discounted tix can stretch super far until you eventually earn free travel. The only thing better than a sale is free stuff.
I’ve been browsing the Southwest Airlines site, checking out flights and dreaming.