Small business owners are wise to be jacks of all trades. It's helpful to have a base knowledge of accounting, law, and marketing, even if their true passions lie elsewhere. And until they reach a certain breaking point, a single-person business is a smart way to keep down overhead and reap all the (eventual) profit. But what happens when entrepreneurs are working twenty-hour days and need twelve cups of coffee to stay alert enough to answer the phone? What they need is trustworthy employees and an excellent manager, so that they can focus on the stuff they were born to do.

The scary part is finding the right team. It's kind of like hiring a nanny to watch your young child for the first time. Are good references and a good interview enough to prove that your precious cargo will be in excellent care? A good manager will instill this trust almost immediately. Here are some tips on how to recognize a partner that will be with you for the long haul.

They don't flower you with empty and general phrases.

Job interviews, even though we might like to think so, are not representative of how an employee will behave at all times. Know that potential managerial candidates will be pulling out all of their tricks to get noticed. But it's up to a good employer to be able to parse conversation for disingenuous or negative words as well as body language. They could fulfill a number of generic "good" qualities like a high level of experience and creativity, but what will make them stand out is if they not only talk about their own accomplishments, but talk about how they want to help the company. They need to demonstrate familiarity with the history of your business and professional endeavors, and a specific interest in this sector (and you).

Empty phrases such as, "I was asked to do a number of leadership tasks at which I excelled" are yawn-worthy. A manager will not tell you how they will behave in this position, but will show you.

They also have to have a team-oriented spirit, rather than an individual one. According to Forbes's Jacob Morgan, the model is changing from a hierarchy to a level playing field: "In the past managers said 'jump' and the employees said, 'how high?' Now, the managers are jumping with employees." You will be able to recognize this ability in your potential manager if he or she mentions words like "we" and "team" instead of solely, "I." It's important that your manager is a leader, but also that he or she appreciates the importance of business development: that ultimately, your success is dependent on more than one person.

They share your ambitions and goals.

Your manager doesn't have to, and should not, be your clone. But he or she should share your business ethics and values, and see the same end goal. You want to find someone that will be on your side, though disagreement should not be seen as a negative. In fact, finding someone that will disagree with you on certain points can be a ripe opportunity to explore new avenues and test new strategies you couldn't have thought up on your own. We seek romantic partners that share our values but that are not the same as us. We should look at our business partners with these same criteria in mind.

If you are an employer that avoids confrontation, it will be a good idea to seek a manager that is direct and who efficiently (and peacefully) passes down concerns to employees. Know your weaknesses and seek out a person that will make up for them.

Sharing ambitions and goals for the company will allow you to confide in your manager freely, and perhaps even consider making him or her a business partner or successor to the business in due course.

They can relate to and inspire their team.

A manager is only as good as how much respect he or she has. That means, a manager cannot work in a vacuum. Having "people skills" is not enough for someone that will stick around for long. He or she has to connect to their team so that they feel always encouraged and motivated to perform. By employing concrete deliverables and making informed decisions, a manager can both increase the efficiency of his or her team and make meaningful relationships.

According to Aaron Schwartz of Modify Watches, "empathy" is one of the most important qualities when looking for an exceptional manager. He says, "Strong managers work well with their teams to set priorities, and then encourage their direct reports to go execute them...It's critical that a manager cares about her team—and that the team knows this—to keep everyone positive and working together." And we all know that a happy group of employees is one ingredient to a successful business.

Hiring a manager is a huge job, but the rewards will be fruitful. Knowing that you can trust someone to take care of the daily tasks while you map out the future of the business is an invaluable resource.

For more on how to get there, click here.

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Over two years into the most momentous event in our lives the world has changed forever … Some of us have PTSD from being locked up at home, some are living like everything’s going to end tomorrow, and the rest of us are merely trying to get by. When the pandemic hit we entered a perpetual state of vulnerability, but now we’re supposed to return to normal and just get on with our lives.

What does that mean? Packed bars, concerts, and grocery shopping without a mask feel totally strange. We got used to having more rules over our everyday life, considering if we really had to go out or keeping Zooming from our living rooms in threadbare pajama bottoms.

The work-from-home culture changed it all. Initially, companies were skeptical about letting employees work remotely, automatically assuming work output would fall and so would the quality. To the contrary, since March of 2020 productivity has risen by 47%, which says it all. Employees can work from home and still deliver results.

There are a number of reasons why everyone loves the work from home culture. We gained hours weekly that were wasted on public transport, people saved a ton of money, and could work from anywhere in the world. Then there were the obvious reasons like wearing sweats or loungewear all week long and having your pets close by. Come on, whose cat hasn’t done a tap dance on your keyboard in the middle of that All Hands Call!

Working from home grants the freedom to decorate your ‘office’ any way you want. But then people needed a change of environment. Companies began requesting their employees' RTO, thus generating the Hybrid Work Model — a blend of in-person and virtual work arrangements. Prior to 2020, about 20% of employees worked from home, but in the midst of the pandemic, it exploded to around 70%.

Although the number of people working from home increased and people enjoyed their flexibility, politicians started calling for a harder RTW policy. President Joe Biden urges us with, “It’s time for Americans to get back to work and fill our great downtowns again.”

While Boris Johnson said, “Mother Nature does not like working from home.'' It wasn’t surprising that politicians wanted people back at their desks due to the financial impact of working from the office. According to a report in the BBC, US workers spent between $2,000 - $5,000 each year on transport to work before the pandemic.

That’s where the problem lies. The majority of us stopped planning for public transport, takeaway coffee, and fresh work-appropriate outfits. We must reconsider these things now, and our wallets are paying

the price. Gas costs are at an all-time high, making public transport increase their fees; food and clothes are all on a steep incline. A simple iced latte from Dunkin’ went from $3.70 to $3.99 (which doesn’t seem like much but 2-3 coffees a day with the extra flavors and shots add up to a lot), while sandwiches soared by 14% and salads by 11%.

This contributes to the pressure employees feel about heading into the office. Remote work may have begun as a safety measure, but it’s now a savings measure for employees around the world.

Bloomberg are offering its US staff a $75 daily commuting stipend that they can spend however they want. And other companies are doing the best they can. This still lends credence to ‘the great resignation.’ Initially starting with the retail, food service, and hospitality sectors which were hard hit during the pandemic, it has since spread to other industries. By September 2021, the US Bureau of Labor Statistics reported 4.4 million resignations.

That’s where the most critical question lies…work from home, work from the office or stick to this new hybrid world culture?

Borris Johnson thinks, “We need to get back into the habit of getting into the office.” Because his experience of working from home “is you spend an awful lot of time making another cup of coffee and then, you know, getting up, walking very slowly to the fridge, hacking off a small piece of cheese, then walking very slowly back to your laptop and then forgetting what it was you’re doing.”

While New York City Mayor Eric Adams says you “can't stay home in your pajamas all day."

In the end, does it really matter where we work if efficiency and productivity are great? We’ve proven that companies can trust us to achieve the same results — or better! — and on time with this hybrid model. Employees can be more flexible, which boosts satisfaction, improves both productivity and retention, and improves diversity in the workplace because corporations can hire through the US and indeed all over the world.

We’ve seen companies make this work in many ways, through virtual lunches, breakout rooms, paint and prosecco parties, and — the most popular — trivia nights.

As much as we strive for normalcy, the last two years cannot simply be erased. So instead of wiping out this era, it's time to embrace the change and find the right world culture for you.

What would get you into the office? Free lunch? A gym membership? Permission to hang out with your dog? Some employers are trying just that.

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Did you hear about the Great Resignation? It isn’t over. Just over two years of pandemic living, many offices are finally returning to full-time or hybrid experiences. This is causing employees to totally reconsider their positions.

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