retail

You know that feeling you get when you buy a brand-name item at a discount? It's like you've beaten the system. You're absolved of any shopping guilt because you've saved money rather than spent it, even if that isn't actually the case. With the rise of discount outlet stores—which raked in over $50 billion in the past five years—retailers are keenly aware of our desire to buy things at prices that seem too good to be believed.

Turns out those deep discounts on brand name labels aren't always a steal. In February, Barneys New York was slapped with a class-action lawsuit accusing the luxury retailer of deceptive discounts at their lower-priced outlet stores. The plaintiff, Kristen Schertzer, claims she spent $450 at Barneys Warehouse on items that suggested a 50 percent markdown, when in fact, she alleges the products were never originally intended to be sold at Barneys.

"Barneys' scheme has the effect of tricking consumers into believing they are getting a significant deal by purchasing merchandise at a steep discount, when in reality, consumers are paying for merchandise at its regular retail price," according to Schertzer's claims.

This isn't the first time consumers have raised concerns over brand name products sold by discount retailers, many of which produce lower-quality products for outlets, despite the implication they're more expensively made.

Banana Republic, Gap, Michael Kors, Cole Haan, and Neiman Marcus have all been accused of selling lower-quality, outlet-only products as if they were deeply discounted items from their higher-end stores, when in fact they're not.

"I think outlet stores are configured to try and nicely mislead most people into thinking they're getting amazing overruns, amazing bargains," Mark Ellwood, author of Bargain Fever: How to Shop in a Discounted World, told Marketplace in 2014. "When you walk into an outlet store, you have to think, this stuff was made to be cheaper."

In their independent investigation, Marketplace "found items in outlet stores made with less durable leathers and different fabrics than the comparable products sold at the retail stores."

Ellwood wasn't surprised by the findings. "The quality of products at outlets varies widely. Remember, this stuff was largely made just to be sold cheaply. So they're going to cut corners," he said.

Coach, one of the labels in Marketplace's inquiry, acknowledged the discrepancies. "Generally, our manufactured-for-outlet product will be less embellished — using less overall hardware and/or simpler hardware, may not have an exterior pocket, or may have a narrower gusset, may have a simpler (non-branded) lining, or may use a flat versus tumbled leather — compared to the retail bag that inspired it," a Coach rep explained.

Meanwhile, Nordstrom Rack—Nordstrom's outlet chain—confirmed to Racked in 2014 "that only 20% of what it sells is clearance merchandise coming from their stores and website, while the rest is bought expressly for the outlet."

In 2018, Neiman Marcus settled a class action lawsuit over false claims in its Last Call outlet stores and promised more transparency on items made for cheaper outlets rather than the flagship stores.

An earlier suit against Michael Kors over their outlet practices resulted in an almost $5 million settlement and an agreement by Kors to replace the MSRP price on outlet tags with "value". So when you see that word on Kors outlet price tags, it's an indication that the product was made expressly for the outlet and suggests the quality of that item isn't the same as one you might find by the flagship label.

Confused yet? You're not alone. If you really want to know whether your discount is for real, or just a cheaper knock-off with the brand name stamp of approval, the FTC has some helpful guidelines. Here are some things to look out for, according to FTC consumer education specialist, Colleen Tressler:

  • Recognize that if you're buying something that looks new and undamaged, the price may be lower for a reason. For example, plastic might replace leather trim on a jacket, or a t-shirt may have less stitching and a lighter-weight fabric. If top quality is important, you may want to keep shopping. But if it's the style or the look that's key, quality may be a lower priority.
  • If you're unsure whether the store sells "made-for-outlet" only merchandise or how to tell the difference between it and regular retail merchandise for sale, ask the staff.
  • Shop for off-season merchandise. It typically comes at bargain prices.
  • Ask about return policies. Some outlet stores let you return unused merchandise at any time as long as the price tag hasn't been removed and you have the receipt. Other stores have 90-day or 120-day return policies. Some don't allow any returns.
  • Many regular retail stores won't take returns from their outlet stores. That's something to ask your neighborhood retailer about, too.

So the next time you hit the racks and find a brand-name handbag with a price tag that seems too good to be true, don't be surprised if it is. The label may be impressive, but the quality less so. That doesn't mean you shouldn't buy something if you love it, just research what you're really paying for before you hit the checkout counter.

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Someone like equity-firm director Gary Sernovitz might consider losing money in a restaurant to be part of the thrilling charm, but some people (maybe yourself) might want to invest in things that actually make them money or don't fail. Every good thing comes from an idea and every idea needs money. Here are five things that might make you money and make the world a better place!

Health Care!

It takes a lot of work to get any kind of medical certification and the dream is generally to open a private practice, usually in a community where the practitioner services a particular need that not many people consider optional. If you have to get braces, you get braces and the profit margins show. Before taxes, dentist offices make, on average, a 15.4% profit margin, outpatient care centers make 14.8%, and general physician practices make a solid 15.5%. Here's Modern Healthcare Magazine on more reasons why more and more people are investing in medical practitioners.

And you're also investing in an essential part of many communities and are in a place to use that profit margin to actually change people's lives.

Food Trucks!

While the brick-and-mortar establishments ebb and flow with vast amounts of money lost in between, their more mobile cousins have been shown to be more resilient. In fact, according to Josh Tang, founder of mobile food behemoth Mobi Munch, the failure rate for food trucks is only between 10 and 20 percent (compared to 60-90% for restaurants, with much geographical variety). With widely popular street vendors The Halal Guys set to become the 'Middle Eastern Chipotle' and minting out franchises and other studies predicting that food truck revenue will hit $2.7 billion by the end of 2017, it's time to hit the street with your hot cash.

Women-Focused Platforms!

With theresults of last Tuesday's election still very much on our minds, people are already turning toward the private sector for the kinds of leadership and administration that people have good reason to believe a Trump White House and a Republican-controlled Congress will provide. Election results or no, both 2015 and '16 have been great years for companies geared toward that underrepresented half of the human race. Back in September, tennis superstar Venus Williams and Mellody Hobson, lesser-known investment superstar, invested big in the Finnish startup Ellevest, a digital wealth management service that focuses explicitly on the needs of female investors, taking into account factors like the longer life expectancy of women.

Also big: new health services and companies that are taking the taboo out of women's healthcare products. Companies like thinx, icon, and the flex have made a place for themselves in the marketplace by aiming directly at women and no one else. Investment, I'm sure, they'll take from anyone.

Hip Retail!

While foodie waves ebb and flow in an impossible-to-keep-track-of litany, retail is a bit easier to follow. But what's yesterday's fashion in New York and L.A. can remain popular in Midland, USA for decades! And there's no better time to get into the world of selling product like 2016: with the snap, the 'gram, and Pinterest still flowing, it's easier than ever for businesses to get oodles of free advertising that's just a click away from a purchase. And the money's there: the Dow Jones U.S. Retail Index has consistently outperformed the more glamorous S&P 500 over the past decade. People, at the very least, are always buying things.

Spot the next new thing?

Buy it!

Religion!

While investing in faith-based organizations may seem counterintuitive, Entrepreneur magazine writes, "being not-for-profit doesn't mean your goal shouldn't be." If you want a good place to invest good money that won't just be a sinkhole for operating costs, religious organizations are known to, on average, pull ahead and into the black. Last year, religious nonprofits netted, on average, a solid 12.41% margin. Not a bad profit for a nonprofit!

Any of these industries is a solid place to start for the investing beginner, or a good place to diversify for the investing pro.